Terms & Conditions of Sale

Terms & Conditions of Sale

New Zealand Fringe Festival Terms & Conditions of Sale
Any ticket issued is subject to the following conditions and may be revoked by the issuer, proprietor of the venue and/or organiser of the event for breach of any of the specified conditions. New Zealand Fringe Festival may change or amend these Terms & Conditions of Sale at any time.


New Zealand Fringe Festival sells tickets as an agent on behalf of artists, venues, and other event organisers (“Promoter”) registered in the New Zealand Fringe Festival. Any representations made by the Promoter regarding the event at any time and any associated complaints or claims are the responsibility of the Promoter and not New Zealand Fringe Festival. The Promoter sets all ticket prices.

No booking fees will be charged. There will be a credit card surcharge for payments made by credit card.

Your ticket

A confirmation email which contains an e-ticket sent to the email address you provided during the ticket purchasing process, from which you can print your ticket(s).

Look after your ticket(s) as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Promoter may refuse entry to all ticket holders presenting tickets with this code.

When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. When presenting Fringe Addict Card tickets, your Fringe Addict Card must be shown. If suitable identification is not presented, you may be refused admittance to the event.

All ticket prices are shown in NZ Dollars and include GST where applicable. New Zealand Fringe Festival accepts Visa and Mastercard only.

Postponements, cancellations & refunds

Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of New Zealand.

If an event is cancelled, the purchase will be refunded directly to the credit card used for the original purchase. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting New Zealand Fringe Festival prior to the replacement date for the postponed show. In the event that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.


Purchase from unauthorised sources

Tickets are sold on behalf of the Promoter by New Zealand Fringe Festival. Do not purchase tickets from any source other than the New Zealand Fringe Festival or its authorised agencies. Tickets purchased from any other source may be unauthorised copies and may be refused admittance to the event.

Changes in program

The Promoter reserves the right to withdraw, replace, add or substitute artists or performers without notice. Please make sure the personal details that you enter are correct and up to date. If the particulars of an event that you have purchased tickets for change, we need to be able to get in contact with you. We will not be held responsible for failing to contact you with updated event information

Recording / audiotaping events

Cameras and video recorders, audiotape recorders and other types of recording devices may be prohibited at the event.

Refusal of admission or ejection for objectionable behaviour

The Promoter or venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Promoter.

Latecomers will not be given access to the performance unless there is a convenient break in the programme.

Credit card problems

New Zealand Fringe Festival’s ticketing system involves an immediate exchange of information between us and your bank via DPS. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not New Zealand Fringe Festival, so please contact your bank for a resolution.

Any merchandise sold is subject to the following conditions and may be revoked by the issuer, proprietor of the venue and/or organiser of the event for breach of any of the specified conditions. New Zealand Fringe Festival may change or amend these Terms & Conditions of Sale at any time

There is no right to refund or exchange for incorrect sizing purchased or change of mind.

Addict Cards are for personal use and contain an individual ID number. The venue has the right to deny entry to a ticket holder if they cannot provide proof of valid Fringe Addict card per ticket. 

If you have any questions about the terms and conditions laid out in this document, please contact us at boxoffice@fringe.co.nz or call +64 4 212 4725.